Dealer checks

Training staff to record watch serials

Staff need a consistent field for case serial, model reference and movement number.

The first check

Who supplied the watch and with what authority? Write down the answer and keep the evidence with the watch's serial. If you cannot get a clear answer, pause before paying or transferring the watch.

What to do next

Use sample records to show why those numbers cannot be merged.

Keep the original photographs, documents and messages together. A record tied to the exact watch helps you resolve a later question about its history; a vague model description does not.

How to use a database result

Enter the serial exactly as it appears on the watch. If the search finds a reported loss, pause the transaction and follow the instructions attached to the record. If it finds no match, keep doing the other checks relevant to this decision. A clear search cannot rule out an unreported theft, establish ownership or authenticate the watch.

Questions to resolve

Who supplied the watch and with what authority?
What did staff physically inspect?
Which checks were completed before resale?
Where are the intake records kept?

Continue with the right tool

Use the page below when you have the information needed for the next step.