Loss and theft

A watch missing after a service

Ask the service provider for its intake receipt and chain-of-custody records.

The first check

What is the last confirmed time and place? Write down the answer and keep the evidence with the watch's serial. If you cannot get a clear answer, pause before paying or transferring the watch.

What to do next

Keep the original estimate and serial photos while the provider investigates.

Keep the original photographs, documents and messages together. A record tied to the exact watch helps you resolve a later question about its history; a vague model description does not.

How to use a database result

Enter the serial exactly as it appears on the watch. If the search finds a reported loss, pause the transaction and follow the instructions attached to the record. If it finds no match, keep doing the other checks relevant to this decision. A clear search cannot rule out an unreported theft, establish ownership or authenticate the watch.

Questions to resolve

What is the last confirmed time and place?
Which photographs and documents identify the watch?
What report or claim number was issued?
Who needs an update if the watch is recovered?

Continue with the right tool

Use the page below when you have the information needed for the next step.